Witryna22 wrz 2024 · Globalization and complex supply chain networks have been affecting Logistics Services Providers’ (LSPs) service delivery and service expectations. Logistics Service Quality (LSQ) is becoming a more important aspect for LSPs and logistics service customers. In recent years, there has been an increase in the … Witryna10 lip 2024 · The logistics services quality perceived by the customers is derived from the service capacity of the producer’s employees and the quality of information …
Pengaruh E-Service Quality Dan Logistics Service Quality Terhadap ...
WitrynaThe study substantiates the expediency of using the fuzzy set method to assess the quality of logistics service and builds an LSQ assessment model that includes 12 criteria grouped into four ... Witryna1 sty 2024 · Logistic service quality measurement A literature review of studies considering logistics service quality has revealed that development of the definition and concepts of this subject has been built up on the basis of two approaches namely subjective and objective quality. aisc rovereto
Models and Methods of Measuring the Quality of Logistic Service
http://repository.unisma.ac.id/bitstream/handle/123456789/1744/S1_FEB_21701081260_Arif%20Kurniawan%20Santoso.pdf?sequence=1 Witrynamembahas tentang penelitian sejenis. Teori mengenai logistic service quality (LSQ), evaluasi layanan logistik, dan juga skala yang digunakan dalam pengukuran inilah yang akan dijadikan acuan dalam penelitian ini. Setelah ditemukan tiga penelitian sejenis oleh Kamble, et. al. (2011) dan Thai, (2013) Witryna17 cze 2024 · Hasil penelitian dari setiap dimensi pada SERVQUAL yakni Tangible, Reliability, Responsiveness, Assurance, dan Emphaty. Menunjukkan bahwa dimensi bukti fisik (Tangible) merupakan dimensi yang ... aisc steel conference denver